I have been a dedicated XM fan since I first got it in an Element, in 2005. That's partly because I live in a part of the country where there are wide expanses without good local radio coverage, partly because I like traditional country music, which largely doesn't exist on regular radio stations, and partly because I love baseball, and XM carries every major league baseball game, every day; well over 2500 games a year. I listen to other channels, of course, and I consider them to be a bonus. I have never had a terrible problem with customer service, once I managed to reach a representative who was a native English speaker; which admittedly is sometimes a challenge.