Honda Crosstour Forums banner

1 - 12 of 12 Posts

·
Registered
Joined
·
45 Posts
Discussion Starter #1
Last week, at almost exactly 500 miles on the odometer, while driving at 75 MPH into the setting sun, I reached up to pull the sun visor down to shield my eyes from the glare. Imagine my surprise when the entire visor literally fell out of the roof and just hung there, dangling in by its wires in my field of vision. :confused: I was even more surprised a moment later when, as I was looking for a safe place to pull off the road and address the crisis, my wife tried to swing her visor down and it did the same thing. :eek: We were able to get her visor to barely perch back into its place, but my visor would not go back into its slot in the roof at all, and I ended up having to lash it to the grab handle above the driver's door with a piece of string, and there it hung, totally obstructing my leftward vision, through every lane change and roundabout, all the way home. I live several hours from the dealer, and when I initially called them, they told me NOT to cut the visor assembly loose from the wiring harness in order to be able to see where I was going, so I had to figure out a way to get this visor back into the ceiling. Careful inspection by a good light in my garage revealed that the assembly line worker who was in charge of visors did not perform the necessary steps in order to 'lock' the visor assemblies into the roof. These were a few VERY simple steps that were overlooked when the car was being built. Ditto for the passenger seat heater's connection to the wiring harness: It was improperly done. This is our fourth brand new Honda, and though we have never had any problems with the first three, our Crosstour (number four) has had these simple assembly steps overlooked or improperly done. :( The sales manager at the dealership basically threw us under the bus with regard to addressing these problems, :mad: but the SERVICE department at this same dealership has been very supportive in trying to help us feel more confidence in our new vehicle. It is currently back in the shop, with less than 1000 miles on it for a thorough inspection by a Honda Master Technician, and we are hoping that whoever dropped the ball on the seats and the visors was not also involved in more critical system assemblies such as, oh, I don't know, the airbags, the brakes or the throttle by wire system. We will see, but I am very dismayed at the lack of support from the sales side of the dealership (the service there has been great though) and even more disappointed at the lack of attention to detail with our new car.
 

Attachments

·
Registered
Joined
·
234 Posts
Last week, at almost exactly 500 miles on the odometer, while driving at 75 MPH into the setting sun, I reached up to pull the sun visor down to shield my eyes from the glare. Imagine my surprise when the entire visor literally fell out of the roof and just hung there, dangling in by its wires in my field of vision. :confused: I was even more surprised a moment later when, as I was looking for a safe place to pull off the road and address the crisis, my wife tried to swing her visor down and it did the same thing. :eek: We were able to get her visor to barely perch back into its place, but my visor would not go back into its slot in the roof at all, and I ended up having to lash it to the grab handle above the driver's door with a piece of string, and there it hung, totally obstructing my leftward vision, through every lane change and roundabout, all the way home. I live several hours from the dealer, and when I initially called them, they told me NOT to cut the visor assembly loose from the wiring harness in order to be able to see where I was going, so I had to figure out a way to get this visor back into the ceiling. Careful inspection by a good light in my garage revealed that the assembly line worker who was in charge of visors did not perform the necessary steps in order to 'lock' the visor assemblies into the roof. These were a few VERY simple steps that were overlooked when the car was being built. Ditto for the passenger seat heater's connection to the wiring harness: It was improperly done. This is our fourth brand new Honda, and though we have never had any problems with the first three, our Crosstour (number four) has had these simple assembly steps overlooked or improperly done. :( The sales manager at the dealership basically threw us under the bus with regard to addressing these problems, :mad: but the SERVICE department at this same dealership has been very supportive in trying to help us feel more confidence in our new vehicle. It is currently back in the shop, with less than 1000 miles on it for a thorough inspection by a Honda Master Technician, and we are hoping that whoever dropped the ball on the seats and the visors was not also involved in more critical system assemblies such as, oh, I don't know, the airbags, the brakes or the throttle by wire system. We will see, but I am very dismayed at the lack of support from the sales side of the dealership (the service there has been great though) and even more disappointed at the lack of attention to detail with our new car.
i don't use much at all still o.k,,, i just hate to see this happen to anyone being a new car. no screw at all to secure the visor i'm sure after 3 years warranty run out most of us will run in to this problem due to plastic aging.

visor parts see link:
http://www.hondaautomotiveparts.com/auto/jsp/mws/prddisplay.jsp?inputstate=5&catcgry1=CROSSTOUR&catcgry2=2010&catcgry3=5DR+EXL+%284WD+NAVI%29&catcgry4=KA5AT&catcgry5=ROOF+LINING
 

·
Registered
Joined
·
45 Posts
Discussion Starter #3
Thanks for the reply, veasnalong...the attachment 'mechanism' for the visor assembly seems fairly robust, and should do fine, I think, if properly assembled and locked into the roof. If plastic aging a few years down the road is going to be a problem for Honda owners, sun visors will be the LEAST of our worries, IMHO.
 

·
Registered
Joined
·
761 Posts
they told me NOT to cut the visor assembly loose from the wiring harness in order to be able to see where I was going, .
So they cared more about the visor, wiring, and reattachment than they did about how you'd be able to see and your safety?????? :rolleyes:

You're dealing with real compassionate people there.
 

·
Registered
Joined
·
45 Posts
Discussion Starter #6
The sales managers didn't seem to care about much of anything but their bottom line. I was very dissapointed in their interaction with me. The sales manager punted my problem off to American Honda. American Honda punted it back to the dealership, which, as AH says 'Is independendently owned and operated,' and they have no control over. The service manager, and HIS end of the operation took the incident very seriously however, and are handling things for us as best as they can...so it is a mixed review on this dealership so far. Sales management = NOT GOOD, service and service manager = very good. If I do not end up feeling well cared for in the overall scheme of things, then I will publish the name of this dealership. Of my four Hondas so far, the first three were purchased from another dealer in another state...this is my first time dealing with this dealership. We will see. Meanwhile, that fORD that we almost bought is sometimes on my mind.
 

·
Registered
Joined
·
622 Posts
The sales managers didn't seem to care about much of anything but their bottom line. I was very dissapointed in their interaction with me. The sales manager punted my problem off to American Honda. American Honda punted it back to the dealership, which, as AH says 'Is independendently owned and operated,' and they have no control over. The service manager, and HIS end of the operation took the incident very seriously however, and are handling things for us as best as they can...so it is a mixed review on this dealership so far. Sales management = NOT GOOD, service and service manager = very good. If I do not end up feeling well cared for in the overall scheme of things, then I will publish the name of this dealership. Of my four Hondas so far, the first three were purchased from another dealer in another state...this is my first time dealing with this dealership. We will see. Meanwhile, that fORD that we almost bought is sometimes on my mind.
Sorry to hear of your troubles, to blow off a safety concern puts these people at the bottom of the barrel. I would also tell American Honda that they can't blow you off with the independent dealer crap. When you see the blue and white sign that says Honda you have the right to assume that certain values and standards apply.

I hope you get this resolved. Please be sure to let us know the outcome.
 

·
Registered
Joined
·
534 Posts
Most sales departments don't care unless oyu're lining their pockets. The fact that your service department seems to care is astounding. Customer service has all but vanished in this country, so finding someone that actually cares is rare, and should be rewarded with repeat business.

I'm curious to see how the sales department acts when I take the CT to the dealer and check out the CR-Z that I'm considering for my commuter car...
 

·
Registered
Joined
·
183 Posts
If your last Honda cars were all great with their assembly, I'd be willing to be that the CT is the first Honda that you bought that was assembled in North America....I blame that.
 

·
Registered
Joined
·
45 Posts
Discussion Starter #10
You may well have a point there, Limbery. Someone was certainly f....ng up the day my car was built. Good help can indeed be hard to find! Could you please remind me where CTs are built, and how I can find where my other Hondas were built?
 

·
Registered
Joined
·
92 Posts
Hi Warp7... I have certainly had experiences with dealers like the one you are describing. As I use to tell my daughters when they got old enough to date, "A guy will tell you anything he thinks you want to hear to get what he wants". Car salesmen (salespeople) do exactly the same thing. Often, after the sale you're history.

I am happy to say that my sales team and service department at Roswell Honda get the highest points for after sale interaction and service. I hope your experience was the exception and not the rule for that dealership.
Richard
 

·
Registered
Joined
·
761 Posts
Hi Warp7... I have certainly had experiences with dealers like the one you are describing. As I use to tell my daughters when they got old enough to date, "A guy will tell you anything he thinks you want to hear to get what he wants". Car salesmen (salespeople) do exactly the same thing. Often, after the sale you're history.

I am happy to say that my sales team and service department at Roswell Honda get the highest points for after sale interaction and service. I hope your experience was the exception and not the rule for that dealership.
Richard
Good point, Richard....we can't paint all with the same brush.
I must say that my recent purchase at my Local Honda dealership (Cambridge Center Honda) was a good one with good interaction all around.
We had a similar experience at a Ford dealership (Weiland Ford) during and after our Fiesta purchase recently too.

I've been quite critical of dealerships in general (deservedly so), but in these 2 experiences, I must say I felt important and continue to feel so.
Colin.
 
1 - 12 of 12 Posts
Top