Last week, at almost exactly 500 miles on the odometer, while driving at 75 MPH into the setting sun, I reached up to pull the sun visor down to shield my eyes from the glare. Imagine my surprise when the entire visor literally fell out of the roof and just hung there, dangling in by its wires in my field of vision.
I was even more surprised a moment later when, as I was looking for a safe place to pull off the road and address the crisis, my wife tried to swing her visor down and it did the same thing.
We were able to get her visor to barely perch back into its place, but my visor would not go back into its slot in the roof at all, and I ended up having to lash it to the grab handle above the driver's door with a piece of string, and there it hung, totally obstructing my leftward vision, through every lane change and roundabout, all the way home. I live several hours from the dealer, and when I initially called them, they told me NOT to cut the visor assembly loose from the wiring harness in order to be able to see where I was going, so I had to figure out a way to get this visor back into the ceiling. Careful inspection by a good light in my garage revealed that the assembly line worker who was in charge of visors did not perform the necessary steps in order to 'lock' the visor assemblies into the roof. These were a few VERY simple steps that were overlooked when the car was being built. Ditto for the passenger seat heater's connection to the wiring harness: It was improperly done. This is our fourth brand new Honda, and though we have never had any problems with the first three, our Crosstour (number four) has had these simple assembly steps overlooked or improperly done.
The sales manager at the dealership basically threw us under the bus with regard to addressing these problems,
but the SERVICE department at this same dealership has been very supportive in trying to help us feel more confidence in our new vehicle. It is currently back in the shop, with less than 1000 miles on it for a thorough inspection by a Honda Master Technician, and we are hoping that whoever dropped the ball on the seats and the visors was not also involved in more critical system assemblies such as, oh, I don't know, the airbags, the brakes or the throttle by wire system. We will see, but I am very dismayed at the lack of support from the
sales side of the dealership (the service there has been great though) and even more disappointed at the lack of attention to detail with our new car.
