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Discussion Starter · #1 ·
Hello Folks,
I've been a member for over a year but this is the first time I've had a problem with my 2011 Crosstour.

The door locking/unlocking mechanism has begun making a buzzing noise when locking or unlocking the car. It does this when using the manual key, the electronic key, and when the auto locks engage as you begin driving. The buzzing lasts for a long second and seems to come from behind the interior panel in the left rear hatch area.

Is there a way to get to the mechanism that is making the noise. I'm worried that I could be locked in or out in the event of complete failure.

Thank you.
 

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There is an electronic solenoid that pushes and pulls the door lock mechanism. When these start to fail, they buzz or start clicking. Don't worry about getting locked out, you can always enter through an alternate door or rear hatch. Some extended warranties cover this part, but unlikely you still have extended warranty.

If you are good with tools, you can start taking apart the door to remove this part. This would be much cheaper than going to a dealer. Otherwise, back to the dealer.
 

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Discussion Starter · #3 ·
I believe I have narrowed down the issue. It seems to have to do with the fuel door lock. It does not unlock when I unlock the doors. I'd rather not throw the car away when the fuel runs out, so how do I unlock the fuel door?

Thank you.
 

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Discussion Starter · #4 ·
Thanks and question

Thank you Crashmaster.

Would this cause my fuel door to remain locked? Also, you said the mechanism was in the door? I hear the noise coming from the left rear area, near the fuel door or behind it.

Thanks for your help.
 

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If you are having issues with the fuel door, you should make sure you know about the emergency release lever that you can access by opening the tailgate, inside the inner drivers side panel. See attached PDF.

I'm also attaching the shop manual page about how to test and replace the fuel fill door lock actuator. It appears to be a simple part to replace. See attached PDF.
 

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If you are having issues with the fuel door, you should make sure you know about the emergency release lever that you can access by opening the tailgate, inside the inner drivers side panel. See attached PDF.

I'm also attaching the shop manual page about how to test and replace the fuel fill door lock actuator. It appears to be a simple part to replace. See attached PDF.
If I understand this correctly, I could manually retract the locking mechanism and then disconnect power to it? This would prevent the fuel door lock from ever activating again?
 
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