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Old 08-22-2019, 02:29 PM   #1
RAB
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Default Misfire Extended Warranty Debacle

Maybe I am lucky but the class action misfire codes on my 2011 Crosstour first appeared on the exactly 8th anniversary of delivery of the car. This was a Friday night so it was Monday before I could call dealer. Despite my argument that the car failed while the extended warranty was in affect they will not pay under the warranty extension because they say work was actually done after warranty expiration. So I am on the hook to pay for plugs and software update per service bulletin. What is experience with this issue. Does replacing the plugs and the software have a chance of fixing the issue or can I expect this to progress to replacing rings?If Honda is not going to stand behind repairs I just had done, it does not look good should the misfire reoccur and the answer is a ring job. Disappointed in Honda in how they are bailing on this.
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Old 08-23-2019, 12:25 PM   #2
edubfromktown
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I had a misfire code once or maybe twice on my 2010 since I bought it new. Totally agree that the way Honda handled it from the start is lame!

Initially the dealership talked of major repair (oil ring replacement) and then came back with Honda's assessment and recommendation of replacing the plugs and performing a software update. I reluctantly went with that approach and have not had other check engine light issues of any sort.

My oil consumption is up a bit (some of which is to be expected with nearly 100k miles on it now)... generally add less than 1 qt when the oil life indicator is ~50%

In the grand scheme of things, plug replacement and software update is not too bad. I'd recommend you go for it and if the misfires continue, go like a hornet at them to make it right.
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Old 08-23-2019, 12:33 PM   #3
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From my experience, they follow a flow chart. First thing is to identify the problem. Then they start with software upgrade and then plugs. If this doesn't solve the problem then they keep going down the flow chart. Likely then rings. This doesn't mean that the software upgrade and/or plugs won't fix the problem.
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Old 08-23-2019, 12:40 PM   #4
RAB
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Quote:
Originally Posted by edubfromktown View Post
I had a misfire code once or maybe twice on my 2010 since I bought it new. Totally agree that the way Honda handled it from the start is lame!

Initially the dealership talked of major repair (oil ring replacement) and then came back with Honda's assessment and recommendation of replacing the plugs and performing a software update. I reluctantly went with that approach and have not had other check engine light issues of any sort.

My oil consumption is up a bit (some of which is to be expected with nearly 100k miles on it now)... generally add less than 1 qt when the oil life indicator is ~50%

In the grand scheme of things, plug replacement and software update is not too bad. I'd recommend you go for it and if the misfires continue, go like a hornet at them to make it right.


Good to know that that it fixed your problems. It appears to have fixed mine for now. I was concerned that plugs and software was a bandaid to a problem that ultimately leads to an expensive tear down that at this point is not covered by warranty extension.


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Old 08-23-2019, 12:42 PM   #5
RAB
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Originally Posted by Crashmaster View Post
From my experience, they follow a flow chart. First thing is to identify the problem. Then they start with software upgrade and then plugs. If this doesn't solve the problem then they keep going down the flow chart. Likely then rings. This doesn't mean that the software upgrade and/or plugs won't fix the problem.


It appears to have fixed my problems for now. Hope it holds to just the plugs and software. Thanks


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Old 08-25-2019, 03:35 PM   #6
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Quote:
Originally Posted by edubfromktown View Post
I had a misfire code once or maybe twice on my 2010 since I bought it new. Totally agree that the way Honda handled it from the start is lame!

Initially the dealership talked of major repair (oil ring replacement) and then came back with Honda's assessment and recommendation of replacing the plugs and performing a software update. I reluctantly went with that approach and have not had other check engine light issues of any sort.

My oil consumption is up a bit (some of which is to be expected with nearly 100k miles on it now)... generally add less than 1 qt when the oil life indicator is ~50%

In the grand scheme of things, plug replacement and software update is not too bad. I'd recommend you go for it and if the misfires continue, go like a hornet at them to make it right.
As I mentioned in another thread I had this problem with my 2011 about a year before the eighth anniversary and they did "re-ring" the engine.

I also had the Honda Care extended warranty I bought as this was a Certified vehicle but was told it was a factory warranty for all engines of this type for multiple years and models. I later found out about the class action lawsuit and settlement.
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Old 08-29-2019, 07:28 PM   #7
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I had the same problems. When we hit 110K had to the rings. I argued back and forth with the dealer and they did the job for $450 total out of pocket with a free loaner for 9 days. No complaints since.
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