From the 2012 Honda Crosstour Owner's Manual
Edited by Me
Storing a Driving Position in Memory - EX-L Models
1. Turn the ignition switch to the ON (II) position.
2. Adjust the seat to a comfortable position.
3. Adjust the outside mirrors for best visibility.
4. Press and release the SET button. You will hear a beep.
Immediately press and hold one of the memory buttons until you hear two beeps.
The LED in the memory button will come on.
The current position of the driver’s seat and outside mirrors are now stored at that button.
Note: You can recall a memorized position with the ignition switch in any position.
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You can open all of the windows and the moonroof from outside with the remote transmitter
1. Press the UNLOCK button once to unlock the driver’s door
2. Press the UNLOCK button a second time, and hold it.
The remaining doors unlock, and all four windows and the moonroof start to open.
To stop the windows and moonroof, release the button.
3. To open the windows and moonroof further,
press the button again (within 10 seconds of step 1) and hold it.
If the windows and the moonroof stop before the desired position, repeat steps 1 and 2.
Note: You cannot close the windows or the moonroof with the remote transmitter.
If you do not open any door or the liftgate within 30 seconds, the doors,
the liftgate and the fuel door will automatically relock and the security system sets.
Yes the car is completely open but is locked and armed.
If you are experiencing anything different, then it would be a Body Control Module, and find a Dealer that is really good with electronics / computers.
Hope this helps,
FSG