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Old 01-04-2013, 02:23 PM   #1
Merlot526
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Default Missing compass

I recently purchased a 2013 Crosstour exl that the sticker states a compass as a standard feature, as well as the brochure. I followed the instructions in the user manual to calibrate the compass, but after driving in 2 complete circles, the system just goes back to the audio. Nowhere is a compass indicator displayed.

The salesman can't figure it out and the service people had it for two hours and they can't figure it out or where the indicator should be. My suggestion is that they contact Honda, but they seem reluctant to do that or another dealer with a cross tour exl. Any suggestions?
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Old 01-04-2013, 04:42 PM   #2
Xaque
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Does your vehicle have Navigation?
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Old 01-04-2013, 05:10 PM   #3
Merlot526
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Default Missing compass

No. It does not have nav. But, I reiterate that the compass is listed as a standard, no. Ost feature on the sticker and is also listed as an option in the brochure. Thanks for your help.
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Old 01-04-2013, 05:13 PM   #4
Merlot526
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Sorry. Auto spell check -- s/b Standard option and on the brochure.
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Old 01-04-2013, 09:02 PM   #5
Dimples129
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I'm not sure how different the 2012 is from the 2013, but I have a 2012 w/o navigation and honestly it isn't very obvious where the compass is located. If you look at the dash where the radio display is, look just to the left of the air control display (showing what vents are being used). You should see just the letter of what direction you are facing. It's very easy to miss. My daughter asked "What's that E mean? Then we turned a corner and it changed to N. that is how I realized where the "compass" was. Hope this helps!
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Old 01-04-2013, 09:13 PM   #6
Dimples129
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Also found this in the manual, which may be why it keeps returning to the radio info:
"When the calibration is successfully completed, the CAL indicator goes off and the compass display will stop blinking and show an actual heading.
The audio system is not related to the compass system. Even if the compass system is calibrating, the display returns to the normal display which you last selected."
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Old 01-05-2013, 08:36 AM   #7
Merlot526
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Thanks for your suggestions. However, I am still looking for the indicator. I have a display in the center that has info displays, etc. a small display below that shows the inside temperature (dual display far left and far right). Also in this display is the mode as well as the fan sipped. To the vey far right there is a pass airbag indicator. There is nothing to the very far left. It may be that the indicator light is not working. I will keep trying.

Thanks again.
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Old 01-05-2013, 09:08 PM   #8
Dimples129
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Strange. Good luck!
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Old 01-06-2013, 03:31 PM   #9
Xaque
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I have yet to actually see the dash of the 2013 in person, and I can't find any comprehensive pictures of it on line.

Sorry.

:/
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Old 01-06-2013, 04:12 PM   #10
Merlot526
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Default Missing compass

Thanks for looking into this. I have a service ticket open with Honda. If I get any info, I'll post it.
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Old 03-05-2013, 09:03 PM   #11
john o
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Default missing compass

Did you get anywhere with this? I have the same issue with my 2013 crosstour. I was at my dealer last week and the service manager and a Honda Rep messed with it for 45 mins and could not get it to show up. It goes to the shop tomorrow for the day.
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Old 03-06-2013, 08:54 AM   #12
Merlot526
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No I did not. I had contacted Honda directly and they had no idea. So, we took it back to the dealer and he fussed around with it for a couple of hours and didn't find anything. I suggested it was a software component issue, but he dismissed that idea.

My husband took it back and they asked for us to leave it with them for a day. They want to work with the Honda Tech team and the service technician now feels the software may have to be re-loaded. We haven't scheduled that yet,but sounds like your tech rep may be on to the problem. Keep me posted on your status and I'll do the same.
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Old 03-06-2013, 12:04 PM   #13
john o
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Will do. Its there for the day
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Old 03-06-2013, 12:47 PM   #14
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Let us know what happens.

I have a 2013 too
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Old 03-06-2013, 01:27 PM   #15
Merlot526
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I scheduled an appointment for next Tuesday for Honda to look at the problem again.
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