Just bought a certified 2011 AWD with 15k miles. Dealer was exceptionally deceptive IMO. When I asked where the cargo cover was, he said Honda never included it since the beginning of time, but that it was an accessory. I asked him to point out the accessory in the Crosstour Accessory booklet, and of course it wasn't listed, after which they hemmed and hawed not knowing what to say, other than the new 2012 in the showroom doesn't have one. I asked why the slots for such a device were still clearly shown, and that cars from 1977 or so had a cargo cover included in virtually every non-basic hatchback known to man, they had no answer. It got worse. When we made it to the "finance guy," he allowed as how the bumper to bumper 36mo/36k warranty was no longer applicable, that the b to b coverage expired after 12 months, but that he had a "wrap" maintenance contract for $1900 that would cover everything. Having been through this type of purchasing routine before, but not at a Honda dealer, I managed to steal the car and not buy anything other than what already was on or in the car (which already had the beautiful $2400 chrome wheels, dura shield on hood and door edges, roof rack, unused snowboard attachments, wheel lug locks, cargo tray, & mud flaps). Bought it complete for $24,500. Won't be going back to this dealer for any service. Oh, and when filling out the financial paperwork, you know, the fifty sheets of stuff that they put in front of your face while waiting for you to not read or know anything about, well, the finance guy had included an "As is, Limited Warranty" which was 30 days/3000 miles. When I asked about this, he said all their used cars come with this; when I declared this seemed superfluous given that this was a Honda Certified car, he looked puzzled. I produced an iPhone image of the color ad they were running online indicating it was indeed a Certified vehicle, he was startled and had to show his boss in some remote location no one knows about; but upon return, allowed as how, yes, it was a Certified car, which as we all know, covers an additional 12mo/12000mi over and above the 36/36k regular warranty, plus the drive train etc. Rather than argue with this twit I simply got out of there with the car intact and paid for. I'm hoping for better relationships with another dealer.